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Reach out to SourceReady Support

Learn how to reach out to our support team for any issues you may encounter.

Written by Ricky
Updated over a year ago

Overview

If you have questions about Sourceready, explore our Knowledge Base or contact our support team for assistance.

Contact SourceReady Support

To reach our support team:

1. Launch SourceReady and click the right-bottom hover button.

2. Review suggested articles in the Knowledge Base or click Messages -> Ask a question

3. Select your question type (e.g., book a product demo, I can't log in).

5. Provide detailed information including:

  • Steps to replicate: Where did the issue occur? What actions were taken?

  • Expected behavior: What should have happened?

  • Actual behavior: What did you observe?

  • include screenshots or screen recordings.

6. Review suggested solutions; for further assistance, click "Talk to a person".

To View Your Support History

1. Launch SourceReady and click the right-bottom hover button.

2. Click Message to view all your past requests including tickets.

3. Click Tickets to view all submitted tickets

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